costumer services representative
Job Description:
The Customer Service Representative has to answer all customer queries inbound and outbound calls with None voice channels ( Chat, Emails, Tickets)
He/ she must be knowledgeable about the different products and services related to the organization in which the Customer Service Representative is currently employed.
General skills:
- Excellent command of the English Language ( Speaking and Writing )
- Excellent Typing and Writing skills
- Excellent communication skills
- Educational degree Bachelor as a minimum.
- Full available for all shifts (Morning, Evening, and Night)
- Good knowledge of basic computer skills (e.g. Microsoft Office, internet, e-mail)
- Customer Service oriented
- Call Center experience is a huge plus
Main Job Tasks and Responsibilities:
- Communicating with customers over the phone
- Manage and resolve customer complaints
- Identify and overcome objections
- Able to handle calls in a pressure environment
- Should be capable
0791259510
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